Mackay Airport Departures (MKY)

Mackay Airport is a 10- to 15-minute drive from the city center. Therefore, all outbound guests must consider their travel time when they have flight schedules to catch.

If you must check in pieces of luggage, arriving at the airport at least an hour or two before your flight is recommended. For those who only have hand-carry baggage, it is better to be at the airport at least 30 minutes or an hour before the flight schedule.

The check-in area is located on the terminal's right side of the Departures Area. Ensure you have your ticket or booking reference number handy and proceed to your chosen airline's counter. Before you arrive, checking luggage requirements with your chosen airline is always a good idea.

Travelers may either book a ride, hail a taxi, or ride a bus or hotel shuttle.

Rental Cars at Mackay Airport

Convenience is one primary purpose of car rental agencies in letting the business run. Rental Cars are one of the most accessible rides when traveling.

Car Rental companies offer services that suit the client's needs. Either hire someone to drive you to any place of interest or drive the vehicle yourself as long as you have the necessary documents and a license to operate in a foreign country.

If you love traveling alone, Rental cars are available at Mackay Airport. They have an extensive choice of car hire options available for travelers.

For more information, visit our Car Rental Page.

Taxi Services at Mackay Airport

Taxis are one of the fastest and most convenient ways to travel anywhere if you do not have a car.

Mackay Airport is served by Mackay Whitsunday Taxis. It is one of the largest taxi service areas in Queensland, covering from Sarina in the south to Airlie Beach in the north.

The drop-off area for Departing guests is just outside the terminal building.

For more information, visit our Taxi Page.

Train Services at Mackay Airport

Train transfer is available in Mackay City. However, this mode of transportation needs to directly access Mackay Airport.

Mackay Railway Station is just a 3km or 6 minutes drive to Mackay Airport.

For more information, visit our Train Page.

Bus Services at Mackay Airport

Buses are one of the most frequently used modes of transportation because it is budget-friendly.

Translink buses are currently trialing a public bus service between Mackay Airport and the Central Business District.

The Translink 303 service regularly operates from the city to the airport, visiting the airport eleven times a day, Monday to Friday, and four times on a Saturday. Also, there's Greyhound Services which arrives in Mackay City Center.

For more information, visit our Bus Page.

Hotel Shuttle Services at Mackay Airport

Hotel Shuttles can drop off outbound guests at the ground transportation center of Mackay Airport. Some accommodations in town offer this mode of transfer for free; others would offer the service for an additional charge.

Therefore, outbound guests are advised to confirm their hotel booking and shuttle transfers before their flight schedule to experience hassle-free travel.

For more information, visit our Hotel Page.

Rideshare Services at Mackay Airport

Rideshare operators, such as Uber, Ola, and Shebah, provide transfer services to Mackay Airport. Bookings can be conveniently made via rideshare apps.

Download any rideshare app on your smartphone, and with just a few clicks from your phone, you'll have a car ready to pick you up in 3-5 minutes after your request.

The rideshare drop-off location is adjacent to the Mackay Airport check-in area. For those arriving, the pick-up location is near the bus bay area at the baggage claim/arrivals end of the terminal.

Parking Services at Mackay Airport

Mackay Airport has several convenient parking options for travelers planning to bring their car and leave it at the airport for short-term or long-term parking.

The airport has a covered and uncovered car park that is easy to access, safe, and convenient.

For more information, visit our Parking Page.

Other Services at Mackay Airport

Mackay Airport offers many other services for the convenience of their inbound and outbound guests. You will find ATMs, Shops, Lounges, Restaurants, an Information Desk, a Luggage and Lost Property section, and a Currency Exchange available at the airport. Free WiFi access is also provided for airport guests.

Disabled Passengers at Mackay Airport

Mackay Airport offers a Disability Access Facilitation Plan for passengers with disabilities, carers, and other parties. It provides information for a convenient travel experience from reservation to arriving at the intended destination.

Wheelchairs are available for use and can be accessed by contacting a Mackay Airport Customer Service Officer (CSO) at +61 0434 607 658. You may arrange for the CSO to bring the wheelchair to you or collect it at the CSO office, located next to the Virgin Australia Check-In counter.

There are also dedicated accessible parking spaces that are located in a convenient location at the public car parks. These are clearly marked and are reserved for passengers with cars displaying a valid 'disability' card. An accessible pick-up & drop-off area is located at the end of the terminal within the Taxi Zone end of the airport featuring a wheelchair ramp.

Two drop-off and pick-up areas are provided at the front of the terminal. Several check-in counters have been modified and lowered to allow easier access for people using a wheelchair.

WiFi at Mackay Airport

While you're relaxing with a coffee or a snack, enjoy the 30 minutes of free WiFi access at Mackay Airport. Select 'Airport Free WiFi' in your WiFi settings and follow the prompts to get online.

Baggage Claim at Mackay Airport

The baggage Claim Area is located at the arrivals hall of the terminal of Mackay Airport. Near the baggage, carousels are the baggage trolleys for travelers with more than one piece of luggage.

You will also find an information monitor with your flight's carousel number for your convenience.

Information Desk at Mackay Airport

Passengers needing assistance or inquiries can find the Information or Service Desk at the Departures Area of Mackay Airport.

Smoking Area at Mackay Airport

Smoking is prohibited inside the terminal or within seven meters of an entry door.

Mackay Airport has provided designated outside smoking areas located at the baggage collection end of the terminal building and in the outdoor Observation Area accessible from the Departures Lounge.

Lost and Found Section at Mackay Airport

Outbound passengers are always advised to check their personal items and belongings before disembarking or embarking on the aircraft.

However, losing items is inevitable for some.

In case of missing or left items inside the aircraft, please do not hesitate to contact your respective airline provider.

For property lost in the terminal or car park area, please phone the Customer Service Officer at +61 0434 607 658.

Restrooms at Mackay Airport

Public toilets (including facilities for particular needs people) are available in the Check-In, Arrivals Hall, and Departures Lounge.

Showers are located within the Check-In toilet block.

Nursing Mother Stations at Mackay Airport

Traveling with infants can be a challenge, especially for lactating mothers. Luckily, Mackay Airport has two parenting rooms available inside the terminal. One is located in the amenities opposite the check-in area, and the other is inside the departure lounge.

Mothers can comfortably feed their infants and change their diapers and clothes inside the parenting rooms of the airport.

ATMs at Mackay Airport

All departing passengers from Mackay Airport needing cash can withdraw at the ATMs inside the terminal building. One is located inside the departure lounge near the public toilets.

Currency Exchange at Mackay Airport

You can have your local currencies exchanged at Mackay Airport before your departure.

Crown Currency Exchange is the currency exchange agency inside the airport's terminal.

Food and Beverages at Mackay Airport

Enjoy the warm and cozy service offered by food concessions inside Mackay Airport. Restaurants, fast food hubs, and cafes are conveniently accessible in pre- and post-security areas.

Shopping at Mackay Airport

Shopping stores are available and open for all passengers of Mackay Airport.

For departing guests looking for an assortment of gadgets or electronics and gadget accessories suitable for your travels, you can visit Tech2Go.

For treats and gifts, you can visit Realy.

You will find both Tech2Go and Realy in the Departures Lounge.

Pet Relief Area at Mackay Airport

Mackay Airport does not allow pets inside the terminal. Therefore, there is no pet relief area inside the airport terminal. Suppose you are traveling with your pet/s or need to transport your pet/s. In that case, you may contact the airline or cargo agent directly for information on transporting your pet/s.

Ticketing Service at Mackay Airport

Purchasing flight tickets is possible inside Mackay Airport. Ticketing counters are available at the Departures Area.

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